Policies

Placing an Order

We also accept Master Card, Visa and Discover credit card telephone orders, as well as money orders and personal checks. Personal checks must clear before we ship your order. If you have questions about our products, you can e-mail us or call between the hours of 8:30 AM and 3:00 PM EST.

Telephone - (845) 434-3085
E-mail - les15@sleepingbearwoodworks.com
bonnie12@sleepingbearwoodworks.com

Payment

You can pay with a credit card, debit card or bank account.
We also accept Master Card, Visa and Discover credit card telephone orders, as well as money orders and personal checks. Checks must clear before item is shipped.
8% sales tax is charged on all orders shipped within New York State.

NOTE: You do not need a PayPal account to pay us with PayPal.

Availability

Sleeping Bear Woodworks is not a factory. Les hand-selects all of the woods used and individually handmakes each item with a little assistance (and an occasional suggestion) from Bonnie. Woods used in our boards and pins may change due to availability of raw materials. We are pleased that our customers appreciate the fact that our products are truly handmade by a single craftsman and that quantities are limited. We update our website once daily.

Shipping

We currently ship to anywhere in the continental United States. Generally, orders are shipped within 1 to 2 business days via USPS.
8% sales tax is charged on all orders shipped within New York State.

Privacy

We value your privacy. We do not rent, sell or share your personal information beyond what is required to process your order.

Returns

We hope you love Les's work, but if you are dissatisfied with your purchase, you may return it for refund or replacement within 30 days of the shipment date. Before returning an item, you must contact Sleeping Bear Woodworks for a return authorization. All returns must be accompanied by the packing slip and be packed in the original or equivalent packing material. Please let us know the reason for the return. Should you choose to return an item, refund will be made once we have received it back (minus shipping fees). We will not provide a refund if the item has been used or damaged.

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